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ICX Summit celebrates seventh 12 months with September occasion | Interactive Buyer Expertise (ICX) Summit

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The Interactive Buyer Expertise Summit, which is celebrating its seventh 12 months, is a twin occasion in 2023 that includes the Financial institution Buyer Expertise Summit.

ICX Summit celebrates 7th year with September eventA panel discuss from the ICX Summit in 2022. Picture courtesy of Networld Media Group.

The Interactive Buyer Expertise Summit will have a good time its seventh 12 months at this 12 months’s occasion happening Sept. 11-13 in Charlotte, North Carolina.

The summit brings collectively B2C manufacturers to study from trade leaders, community amongst friends and listen to from prime innovators in the case of progressive buyer expertise. It’s the official occasion of the Interactive Buyer Expertise (ICX) Affiliation. The affiliation’s mission is to attach the manufacturers, suppliers, companies and extra which can be working to create transcendent buyer experiences.

This 12 months’s ICX Summit keynote audio system embrace Nike’s Kimberly Ware, who heads up digital innovation and partnership transformation in North America, and AREA15 CTO Mark Stutzman, who will present perception on leveraging knowledge to enhance the client expertise.

Previous summit attendees describe the occasion as informative and rejuvenating.

“Taking so many concepts again with me,” Brianna Langley of Waste Connection wrote in a social media publish.

Microsoft’s April Walker referred to as it an “spectacular lineup of thought leaders, related subjects and having an incredible viewers.”

“It was a terrific occasion. Wanting ahead to 2023 in Charlotte!,” wrote Julie Wade of Taziki’s Mediterranean Café. Intel’s Kristen Name echoed the sentiment with a publish of “Thanks a lot for a terrific occasion!”

Broad ranging agenda, award occasion

This 12 months’s ICX Summit agenda hits a large number of subjects from understanding the exhausting and smooth prices of supply to utilizing AI to streamline the client expertise. Extra classes give attention to assembly retail clients within the metaverse, making a extra inclusive expertise and humanizing the digital buyer expertise.

The ICX Summit additionally consists of the official presentation of the annual Elevate Awards, which honor retailers and distributors which have created or applied applied sciences that elevate the client expertise.

The awards are open to corporations throughout all industries and of all sizes. Any CX know-how challenge an organization accomplished after Jan. 1, 2022 is eligible for nomination, which is now open.

5 winners might be chosen by a panel of judges with one being acknowledged as “Innovator of the 12 months.” Winners are chosen based mostly on their progressive use of know-how to enhance buyer satisfaction, engagement and loyalty.

Two for 1

The ICX Summit is happening concurrently with the Financial institution Buyer Expertise Summit.

Each occasions are hosted by Networld Media Group which holds a number of trade occasions all year long.

By bringing the 2 summits collectively in a single place with one exhibit space and a mixed agenda, attendees of each occasions may have the chance to achieve a extra numerous perspective on what it takes to create distinctive experiences for immediately’s shoppers.

Early hen registration deadline is Might 5 for each occasions.

Try this video to get a transparent take a look at why the ICX Summit isn’t solely effectively attended however effectively regarded.

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